Shipping policy

 

Thank you for shopping with GrowLuxe! We are committed to delivering your order promptly and efficiently, ensuring your experience with us is enjoyable.

 

Processing Time

    •    Orders are typically processed within 1-2 business days after payment confirmation.
    •    Customised or personalised items may require additional processing time.

 

Shipping Methods

    •    Available shipping methods include standard delivery with an estimated delivery time of 3-5 working days.

 

Shipping Rates

    •    Shipping costs are calculated based on the selected shipping method and destination.

 

Delivery Time

    •    Estimated delivery times may vary based on your location and the selected shipping method.
    •    Once your order has been shipped, you will receive a confirmation email with tracking information.

 

International Shipping

    •    We offer international shipping to select countries.
    •    Additional customs fees, taxes, or duties may apply upon delivery and are the responsibility of the recipient.

 

Order Tracking

    •    To track your order, use the provided tracking number included in the shipping confirmation email.

 

Undeliverable Packages

    •    In the event that a package is returned to us as undeliverable due to an incorrect address or other reasons, we will contact you to arrange reshipment. Additional shipping fees may apply.

 

Lost or Damaged Items

    •    If your order arrives damaged or if it does not arrive within the estimated timeframe, please contact our customer service team within 5 days of the expected delivery date. We will assist you in resolving the issue promptly.

 

Policy Change

    •    GrowLuxe reserves the right to update or modify this shipping policy at any time without prior notice.
    •    Any changes will be effective immediately upon posting on our website.